Refund policy
Last updated October 18, 2026
We want you to love your photos.
When we refund
- Wrong or defective photo: if a file won't download or open, or isn't the photo you chose, email us within 14 days and we'll fix it or refund that photo in full.
- Charged twice or by mistake: we'll refund the duplicate charge in full.
Because photos are digital and delivered instantly, we don't otherwise offer refunds once a photo has been downloaded.
How to ask
Email support@snapseasonphotos.com with your gallery link and which photo is affected. Approved refunds go back to your original payment method; your bank may take 5–10 business days to show it.